Regent Seven Seas Cruises has canceled a series of sailings during the holiday season this fall due to a change in its dry-dock schedule.Here's a brief message sent to travel agents earlier in the week:
Dear Travel Partner:
As you may know, Regent Seven Seas Cruises had scheduled the Seven Seas Navigator for her regularly scheduled dry-dock this coming January in Charleston, South Carolina. We have just been informed by the shipyard that, due to unforeseen circumstances, the scheduled dry-dock cannot be accommodated as planned.
We have therefore made the decision to accelerate the dry-docking of the vessel to take place between November 15 and December 15, 2009 in Bremerhaven, Germany at the Lloyd Werft shipyard where the planned work will be completed. The ship will operate its published schedule through November 8.
Regent is working to reschedule vacations and make refunds as necessary. Official offers have include a $500 credit per person for any itinerary in 2010 or an identical Navigator itinerary at no extra charge during the month of February. Regent has said that they will refund your other out-of-pocket expenses, such as nonrefundable airfare that you booked on your own. Your travel agent will negotiate this situation on your behalf and Regent hopes to provide a scenario that makes every traveler happy.
Have you been affected by this change in the Navigator's schedule? Let us know. Have you been "made whole" and are you pleased or displeased with the way Regent handled this schedule change?
—Andrea M. Rotondo for LuxuryCruiseBible.com
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