Regent Seven Seas Cruises Clarifies Shipboard Credit Policy

Regent Seven Seas Cruises is currently sending the following letter to passengers and travel agents to clarify the line's policy regarding shipboard credits. Some cruisers are none to happy. What do you think about this?

—Andrea M. Rotondo

June 19, 2009

Dear Luxury Cruise Enthusiasts:

Recently, there have been numerous discussions on cruise chat boards about Regent Seven Seas Cruises’ policy regarding Shipboard Credits. I want to take a few moments to offer some clarity surrounding this discussion:

There are two types of Shipboard Credits:

Those that are issued by RSSC (either directly or through the rewards program of a travel partner) which are offered as a booking incentive or reward.

Those that are purchased on behalf of a client by their travel agent or other well wishers, and for which RSSC receives payment in advance.

Use of Shipboard Credits:

The first type of shipboard credit is a Non-Refundable Shipboard Credit which may only be used by guests while they are on board our vesselsand can be usedto pay for the following services:

·Boutique purchases
·Art purchases
·Spa services
·Medical expenses
·Internet and telephone expenses
·Shore excursions or other items from Destination Services booked on board
·Premium wines, liquors and cigars from the Connoisseur list
·Laundry and dry-cleaning services

A Non-Refundable Shipboard Credit cannot be traded in for Casino chips or cash advances.

The second type of Shipboard Credit (as described in #2 above) may be used for all purchases onboard as noted aboveand may also be used for cash advances. Any unused portion of a Refundable Shipboard Credit will be refunded in cash at the end of the cruise.

I hope this clarifies our policies on the use of shipboard credits and eliminates any confusion in regards to this matter.

Kind regards,

Mark Conroy, President